After receiving your payment, your order will be send within 2 working days. If we, by circumstances, can not send your order within 2 working days, you will receive a message from us. We normally try to send your order on the day we receive your payment.
To send your order, we use PostNL, Deutsche Post and DHL.
Netherlands and Germany:
- Orders up to € 15,00 - € 2,50 shipping costs
- Orders over € 15,00 will be shipped free
Belgium and other EU countries:
- Orders up to € 35, - shipping costs € 3,99
- Orders over € 35, - shipping costs € 1,99
In the shopping basked are the shipping costs clearly indicated.
We accept payment in advance by bank transfer, payment by Paypal, payment by Sofort Banking, payment by Mister Cash and payment by Credit Card. For all these payment methods, we charge no extra costs.
Studio Cook Webshop is a certified Webshop by Webshop Trustmark. For more information about the trademark and the protection for you as a buyer, go to www.keurmerk.info
Return Options (right of withdrawal):
You can return your ordered products to us, without giving any reason, within fourteen days. We will refund the purchase price including paid shipping costs to you. As much as possible, the products must be in original condition, undamaged and if possible in the original packaging. The shipping costs for the return will be paid by the buyer.
If you have a complaint about a product or anything else, please send an email to firstname.lastname@example.org We will investigate your complaint as soon as possible and you receive an answer as soon as possible. This is usually within one working day.
For further complaints can also go to the arbitration board of Stichting Webshop Keurmerk.
Studiocookwebshop.com respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially. We use your information to process orders as quickly and easily as possible. For the rest, we will use this information only with your permission. Studiocookwebshop.com will not sell your personal information.